Frequently Asked Questions
Shopping
For the most accurate sizing, we recommend visiting your local jeweler to get your finger sized. Alternatively, you may refer to our Size Guide.
In some cases, ring sizes that are not shown on the product page may be special ordered. Special orders may take 3-5 weeks to ship. Please inquire at info@petitanjou.com.
When you are ready to check out, simply click the shopping bag icon in the upper right hand corner of your screen. A sliding cart window will pop out. At the bottom, above the Checkout button, there will be an option to include a specialized gift message for your recipient. Gift messages will be delivered in a handwritten card along with your gift package. All gift orders will include a packing slip identifying the package's contents but will not disclose the purchase price.
All petitanjou.com orders arrive in a Petit Anjou black box, tied with a black grosgrain ribbon and the signature gold Anjou charm. When you are ready to checkout, you will have the option to add a personalized gift message, which will arrive in a handwritten card along with your gift package. Even if you choose not to write a gift message, all orders will arrive in the signature Petit Anjou gift wrapping.
We do not have the bandwidth to accommodate bespoke designs at this time. However, pieces can be made in certain different metals (e.g., a sterling silver design may be requested in 14k gold). If you have a request along these lines, please feel free to reach out to us at info@petitanjou.com.
Shipping & Returns
All ready-to-ship items will ship within 2-3 business days.
Domestic orders of in-stock items may take 1-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
For pieces designated as "made-to-order," please allow 3-4 weeks for domestic delivery.
Petit Anjou is pleased to offer complimentary UPS Ground shipping on all orders within the continental United States and Alaska. Orders going to Hawaii will be shipped via USPS Priority Mail. International orders will be shipped via UPS, USPS, FedEx, or DHL and international rates will apply, as well as any applicable duties, taxes, and other fees.
Expedited shipping options are available at checkout for an additional fee.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
International orders may be subject to VAT, import duties, and customs processing fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the purchase price.
Please note that refused shipments due to unpaid duties or taxes will be refunded minus any resulting shipping, customs, and return fees.
Petit Anjou offers free returns on all domestic orders within the continental United States, Alaska, and Hawaii. Please email us at info@petitanjou.com with your order number for a pre-paid return label. Then, simply (1) pack up your unused, unaltered item in its original packaging, (2) complete and enclose the Return Form that accompanied your original order, (3) affix the return label, and (4) drop off your package with USPS. Please refer to our Return Policy for more information.
Petit Anjou does not currently offer exchanges. However, you may return your item for a refund and place a new order for your desired piece. Complimentary shipping is offered for all domestic orders and returns.
Information & Care
All of Petit Anjou's pieces are handcrafted using 10 or 14 karat gold or sterling silver. Please refer to the product description for each creation for details.
Each piece is handcrafted in precious metals and carefully chosen gemstones. With time and wear, these materials develop a natural character unique to you.
Sterling silver may deepen in tone over time; a gentle polish with a silver polishing cloth will restore its original finish. When not being worn, store your jewelry in an airtight container to slow this process.
For further guidance, please visit our Product Care page.
If you have a piece in need of attention, please contact us at info@petitanjou.com with details of the repair.
If a repair can be completed, associated costs—including shipping—will be the responsibility of the client. Turnaround time is typically 4–5 weeks, depending on the nature of the repair.
