Frequently Asked Questions
Frequently Asked Questions
We know that when it comes to jewelry, you have a lot of options to choose from. It would be our pleasure to share what sets us apart from the crowd.
We get it. Nearly everything out there seems to be gold-plated these days. But at Petit Anjou, we continue to work in vermeil--a form of jewelry that dates back to the 19th century--because of its superior quality and excellence. Learn more about why you should consider vermeil here.
You may be asking, "If vermeil is so great, why don't I see it around more often?" The reality of it comes down to the manufacturing cost. Vermeil pieces cost significantly more to make than gold-plated pieces for two reasons:
(1) Gold-plated jewelry uses an inexpensive base metal such as brass beneath the gold. Vermeil jewelry, on the other hand, uses sterling silver, which is a precious metal and thus costs more to use.
(2) The layer of gold is up to 14 times thicker on a vermeil piece than it is on a traditional gold-plated piece.
Vermeil pieces use precious metals only--and a lot more of them--than their gold-plated counterparts. Unfortunately, many sellers will shy away from working in vermeil because this typically translates to higher manufacturing costs and lower margins.
At Petit Anjou, we firmly believe in quality over quantity and in timeless pieces over quick trends. Jewelry is a wonderful luxury. So don't settle for anything less.
For the most accurate sizing, we recommend visiting your local jeweler to get your finger sized. Alternatively, you may refer to our Size Guide.
In some cases, ring sizes that are not shown on the product page may be special ordered. Special orders may take 3-5 weeks to ship. Please inquire at firstname.lastname@example.org.
When you are ready to check out, simply click the shopping bag icon in the upper right hand corner of your screen. A sliding cart window will pop out. At the bottom, above the Checkout button, there will be an option to include a specialized gift message for your recipient. Gift messages will be delivered in a handwritten card along with your gift package. All gift orders will include a packing slip identifying the package's contents but will not disclose the purchase price.
All petitanjou.com orders arrive in a Petit Anjou black box, tied with a black grosgrain ribbon and the signature gold Anjou charm. When you are ready to checkout, you will have the option to add a personalized gift message, which will arrive in a handwritten card along with your gift package. Even if you choose not to write a gift message, all orders will arrive in the signature Petit Anjou gift wrapping.
We do not have the bandwidth to accommodate bespoke designs at this time. However, many of our vermeil pieces can be shipped in sterling silver. Our Clarté bracelets can also be adjusted to fit children's wrist sizes. If you have a request along these lines, please feel free to reach out to us at email@example.com.
Shipping & Returns
All in-stock items will ship within 2-3 business days.
It depends on where you are. Domestic orders may take 1-5 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Petit Anjou is pleased to offer complimentary UPS Ground shipping on all orders within the continental United States and Alaska. Orders going to Hawaii will be shipped via USPS Priority Mail. International orders will be shipped via UPS, USPS, FedEx, or DHL and international rates will apply, as well as any applicable duties, taxes, and other fees.
Expedited shipping options are available at checkout for an additional fee.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. Please note that Petit Anjou is not responsible for duties, taxes, other fees, or any delays associated with international shipments. All such fees are to be paid by the customer upon delivery.
Petit Anjou offers free returns on all domestic orders within the continental United States, Alaska, and Hawaii. Please email us at firstname.lastname@example.org with your order number for a pre-paid return label. Then, simply (1) pack up your unused, unaltered item in its original packaging, (2) complete and enclose the Return Form that accompanied your original order, (3) affix the return label, and (4) drop off your package with USPS. Please refer to our Return Policy for more information.
Petit Anjou does not currently offer exchanges. However, you may return your item for a refund and place a new order for your desired piece. Complimentary shipping is offered for all domestic orders and returns.
Information & Care
All of Petit Anjou's pieces are handcrafted using only the highest quality 925 sterling silver, 14k gold, 18k gold, or 14k gold-filled metals. Our vermeil pieces are crafted using recycled sterling silver and are plated with at least 2.5 microns of 14k or 18k gold.
Every piece of Petit Anjou jewelry is carefully handcrafted using the finest precious metals and gemstones. These materials are delicate and it is recommended that you handle them with care. We advise against exposing your gold vermeil pieces to harsh chemicals and recommend simply buffing them with a soft microfiber cloth. Sterling silver pieces will naturally tarnish over time, and any such tarnish may be removed with a silver polishing cloth. When not being worn, it is important to keep your jewelry stored in a jewelry or other storage box to avoid excessive exposure to air so as to help prevent tarnishing.
Please take a look at our Product Care page for additional tips.
Petit Anjou offers complimentary re-stringing of all La Mer pearl necklaces and bracelets as well as all Clarté crystal gemstone bracelets. Shipping costs will be the responsibility of the customer.
Any other repair inquiries may be analyzed on a case-by-case basis by contacting us at email@example.com. If a repair can be performed, the customer will be responsible for the repair and shipping costs. Repairs may take 4-5 weeks depending on the nature of the repair.