If we have a piece in stock, you will be able to add it to your online cart and the item will ship within 2-3 business days. Otherwise, the item may be pre-ordered through petitanjou.com. Because our pieces are crafted individually by hand, pre-order pieces may take 3-5 weeks to ship. Pre-order items are charged at the time of order and will ship when ready.
Domestic: We offer complimentary standard shipping on all orders within the continental United States, Hawaii, and Alaska. All domestic orders will be shipped via UPS Ground and will require a signature upon delivery. Overnight and 2nd day shipping are available for an additional fee. To ensure the secure delivery of your order, Petit Anjou does not ship to P.O. boxes.
Please allow 4-5 business days from the time of shipment for domestic orders to arrive at your doorstep with standard shipping. Items ordered together may not always ship together.
International: International orders may be shipped via DHL, UPS, USPS, or FedEx. International rates will apply. Petit Anjou is not responsible for duties, taxes, other fees, or any delays associated with international shipments. All such fees are to be paid by the customer upon delivery.
If you are unhappy with your purchase for any reason, Petit Anjou will gladly accept returns of any unused items in their original condition within 30 days of the purchase date. All returned items must be unworn, unaltered, and accompanied by the original sales receipt to be eligible for a refund. If the original receipt is unavailable, an online store credit will be issued. Gift recipients will also be entitled to an online store credit.
Petit Anjou offers complimentary return shipping. Please email us with your order number at firstname.lastname@example.org to request a return label. Please return all jewelry pieces in their original packaging and enclose the Return Form that originally accompanied your order.
In the event of a manufacturing defect or if you have received the wrong item, please contact us at email@example.com within 48 hours of your delivery, and we will be happy to assist you.
We do not offer exchanges at this time. The quickest way to ensure you receive what you wish for is to return your item and make a separate purchase for the new item.
Refunds will be issued back to the original method of payment. Please allow 4-5 business days for refunds to post to your account. Petit Anjou reserves the right to offer online store credit or partial refunds for returns that do not meet our return policy.